Services

Using professional facilitation skills, we encourage multi stakeholder collaboration to help groups to:

• Get a collective sense of what is important and why
• Agree roles and responsibilities (between agencies, HQ and country/regional offices)
• Define working cultures
• Resolve inter team conflicts
• Set strategy and long term vision
• Prepare for global inter-agency projects
• Plan day to day tasks and activities
• Create lasting and sustainable solutions

Using a variety of processes including Future Mapping, we help groups to:

• Set a compelling vision for a future time
• Create a frame and factors for success
• Identify and analyse stakeholders
• Map out the milestones in a Gantt chart
• Identify the potential obstacles
• Create contingencies to mitigate their impact
• Plan implementation with Kotter's 'Eight essential stages' of change
• Create communication plans that generate buy in and accountability

Our clients say this course is a "mind blowing journey" that helps you breakthrough previous self limiting beliefs to take you on a journey of past personal achievements and to map where you would like your future to take you. You will learn:

• A powerful approach for your personal development and learning that is Strategic, Empowering, Linked to work and life goals and Focused yet Flexible to fit your schedule
• Your personal preferential learning styles influence how easily you can learn
• To engage with the people who can support your personal growth
• To link your personal goals with organisational performance development programmes and take advantage of work based learning
• Balance work that energises and excites you, and the work that leaves you fatigued
• The power of attitude on success ...and MORE...

A train the trainer course like no other. This intensely experiential and practice oriented workshop helps participants to:

• Create learning initiatives that meet organizational goals and respect individual learner needs.
• Design activities that take advantage of people's different learning styles and cognitive preferences.
• Apply 'Brain Rules' based on discoveries in science and psychology to help increase attention and retain new information
• Produce activities that will energize both learners and trainers.
• Recognize and demonstrate the different role and skills-set of a facilitator and trainer
• Demonstrate the skills and competencies of a 'STAR' trainer

This workshop helps participants to build on and learn facilitation skills that will help them handle a wide range of group problem solving situations. Founded on the values and competencies of the International Association of Facilitators, It will help you:

• Understand and adopt the appropriate role of a neutral facilitator
• Analyse overall expectations of the meeting and get agreement of shared outcomes and deliverables using a standard tool for preparation
• Understand the overall process and match methods to group needs
• Use a variety of methods to create positive group dynamics
• Demonstrate the importance of setting team charters and ground rules that honour uniqueness and establish respect for common values and goals
• Demonstrate the values and competencies of an effective neutral facilitator (as defined by the International Association of Facilitators)
• Help groups to be creative using a range of innovative brainstorming methods
• Use a wide range of tools and methods to help make decisions
• Improve self awareness through peer and expert feedback and coaching

With lots of time for self reflection and awareness this course allows participants to:

• Identify their personal preference approaches to work and relationships
• Discover their 'default' response to stress
• Understand the inter-relations of mind, body, spirit and emotion in balancing work and life
• Practice difficult conversations they have been avoiding
• Work on a life plan that allows them to get more control over their health, stress and well being

Using real life case studies and lots of interactive games and exercises you will:

• Recognise your Personal Negotiation styles
• Prepare and Plan effectively using a simple 3 part model
• Determine Interests, Outcomes & Power
• Respond to Manipulation Strategies
• Understand the pros and cons of Team Negotiations
• Participate in videotaped role playing and contribute to review and feedback

Create and deliver powerful presentations that persuade and get results.

• Handle nerves and fears
• Understand the needs of your audience
• Clarify the objectives: yours and theirs
• Understand the importance of thorough preparation and research
• Plan with a simple 3 step formula
• Exploit the impact of non verbal messages and mastering skills in voice, body language and eye contact
• Create memorable visual support
• Practice using a variety of visual aids
• Handle questions with confidence

Designed to help staff improve personal effectiveness in work related situations:

• Raise awareness of your own communication style
• Improve your emotional intelligence
• Identify personal filters and biases that impede inter cultural communication
• Learn your influencing style and practice a number of other tactics

This workshop allows groups to identify quality customer behaviour and practice organisationally relevant role plays:

• What is customer relations
• What is internal client relations
• The profile of a competent client relations professional
• Providing professional telephone responses
• Handling group created role plays
• Improving organisational standards and approach
• Handing complaints and emotional clients

This course takes you on a journey:

• Know your self - organise self; organising others
• Explore Paradoxes of Management - when to lead, when to manage
• Understand the influence of Values and Beliefs in motivation.
• Improve cultural intelligence and recognise the profile of the inter-culturally effective person
• Manage performance - are you setting them up to fail? Or failing to set them up?
• Master Communication skills for managing - listening, questioning, coaching; facilitative and collaborative leadership
• Operating Assumptions reflecting the mindset of constructive management
• Small group role playing with review and feedback

Working with Executive and Operational teams, we help teams:

• Benchmark Effective Team Performance and agree Team Standards
• Align Values and Behaviour
• Understand the influence of Culture on team performance
• Recognise Personal Preferences and critically review their impact on others and on specific tasks
• Recognise and adapt to different Communication Styles
• Define appropriate Problem Solving and Decision Making strategies
• Set Team Charters to define future collaboration
• Agree team and individual objectives and deliverables

Working with professional from a wide range of functions and projects this workshop helps team leaders:

• Build a model of effective team management
• Recognise the need for a 'whole brain' approach to team leadership
• Explore ways of aligning team members with the team goal
• Understand the contingency model of situational leadership
• Work on the core communication skills of listening and probing to first fully understand situations
• Practice giving clear instructions
• Understand the need for process in everything from the kick-off , through decision making meetings and after action reviews
• Practice handling those difficult conversations with team members you've been putting off

We design powerful team development programmes based on TMS concepts to meet the specific needs of your team. A typical workshop will cover:

• The Types of Work model showing key types of work critical for effective results, plus essential team linking
• Individual work preferences and their influence on communication, creativity, decision making and organisation
• Concept of a balanced team: co-ordinating eight essential roles
• Individual and team 'match' to the work
• In-depth review of personalised profiles - expert and peer feed-forward
• Peer review and discussion for personal development and workplace relevance
• Video taped team activity
• Individual and team debrief to identify team operating behaviour